Do I have to learn new software?
No. There is nothing to log into, configure, or maintain. The report arrives by text or email, and replying is the only skill required. If you ever have to log in to make it work, we've failed.
Do my tenants need to download an app?
No. Tenants text and call a regular phone number — the one they already have for you. No portal, no password, no install. That's deliberate: tenant-app adoption is notoriously poor, and a leak at 9pm shouldn't require a download. Text and voice work for every tenant, every age, every phone.
What happens when something actually needs me?
It reaches you immediately — with context and a recommendation, like a great employee would. Emergencies escalate in real time; routine decisions wait for the Friday report. You set the thresholds: what it can spend, what it can decide, what always comes to you.
What if it gets something wrong?
Every conversation is documented, every action is logged, and anything outside your rules escalates to a human instead of guessing. When it isn't sure, it asks. And you read exactly what was said each week — nothing happens in the dark.
I already use AppFolio / Yardi / Buildium — my tenants submit through the portal.
Keep both — the software and the portal. A portal is an intake slot: when a ticket lands in it, someone still has to triage it, call the vendor, update the tenant, and chase it to done. That's where we start — your work-order notifications route to us, and we work every ticket to closed, writing the resolution back. And everything that never touches the portal — the Zillow lead, the 10pm phone call, the rent conversation — lands on us instead of you. Your software stays the filing cabinet. We're the staff behind it.
How will I know it's worth it?
You won't have to take our word for it. Every month you get a value statement: hours returned, rent recovered, costs avoided — priced conservatively, measured against what you paid, rolling since day one. Every number traces to a numbered incident record you can pull anytime. If the math ever stops working, cancel — that's why there's no contract.
Is my data — and my tenants' data — secure?
Encrypted in transit and at rest, never sold, never used to train public AI models, and exportable by you at any time. Payments run through Stripe, so card numbers never touch our systems. The full commitments are just below, under "We invest in what you shouldn't have to."
How do I pay?
Credit card, powered by Stripe — that's it. Your subscription is month-to-month and your card is the only setup step. Rent from tenants never touches our accounts; it flows to yours, the way it always has.
Can I cancel?
Any month, no penalty. We'd rather earn the next month than lock you into it — the Friday report makes the case 52 times a year.
